Privacy Policy

At Balumba Kids, we care deeply about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely through third-party providers)
  • Purchase history
  • IP address and browser/device data (via cookies)

We collect this information to fulfil your order, improve your shopping experience, and keep you informed about your purchase.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchase
  • Provide customer support
  • Improve our website and services
  • Send updates, promotions, or newsletters (only if you opt in)

We never sell your data to third parties.

3. Sharing Your Information

We only share your personal data with trusted third parties when necessary, such as:

  • Delivery providers (e.g., couriers)
  • Payment processors (e.g., Stripe, PayPal)
  • Website analytics tools (e.g., Google Analytics)

All third parties are required to keep your data safe and use it only for the intended purpose.

4. Your Rights (UK & EU GDPR)

As a customer in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to how we process your data
  • Withdraw consent at any time

To exercise your rights, contact us at: store@balumbakids.com.

5. Data Retention

We keep your information only as long as necessary to fulfil your order, meet legal obligations, or resolve disputes.

6. Cookies

We use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time, but this may affect site functionality.

7. Children’s Privacy

We do not knowingly collect personal data from children. All purchases must be made by individuals over the age of 18. If we learn that we’ve collected data from a child, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: store@balumbakids.com

Last updated: July 5, 2025