FAQ

Yes! We offer free delivery on all orders over €50. Standard shipping rates apply for smaller orders.

Our standard delivery time, completely free for orders over €50, is 7-16 business days. Please note that weekends and holidays are not counted as business days! We also offer Express Shipping with delivery up to 3 days faster than Standard Delivery.

Absolutely! Once your order has been shipped, you’ll receive an email with a tracking link so you can follow its journey to your door.

Yes. Safety is our top priority. All of our products are carefully selected and meet EU/UK safety standards for children’s use.

We’re so sorry! Please contact us within 14 days of receiving your order, and we’ll sort it out with a replacement or refund.

Currently, we only ship to Ireland and the United Kingdom. But we’re working on expanding – stay tuned!

Our support works from Mon to Sat. from 9am to 5pm. You can contact us via WhatsApp +353 083 091 3100 (messages only) or by email store@balumbakids.com